{"id":561,"date":"2024-07-04T15:06:31","date_gmt":"2024-07-04T15:06:31","guid":{"rendered":"http:\/\/63.178.124.224\/?page_id=561"},"modified":"2024-07-17T06:42:26","modified_gmt":"2024-07-17T06:42:26","slug":"complaints","status":"publish","type":"page","link":"https:\/\/trade24seven.com\/pt\/complaints\/","title":{"rendered":"Queixas"},"content":{"rendered":"
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Procedimento de reclama\u00e7\u00e3o<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t
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Procedimento de reclama\u00e7\u00e3o de clientes\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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N\u00f3s, Delcamp Global Markets Inc., adopt\u00e1mos este processo de reclama\u00e7\u00e3o para garantir um tratamento justo e atempado de quaisquer reclama\u00e7\u00f5es que possam surgir da nossa rela\u00e7\u00e3o. A Empresa \u00e9 autorizada e regulada pela Autoridade de Servi\u00e7os Internacionais de Mwali (M.I.S.A.) da Ilha das Comores com o n\u00famero de licen\u00e7a BFX2024041. O n\u00famero de registo da empresa \u00e9 HT00324013. O endere\u00e7o registado da Delcamp Global Markets Inc \u00e9 Bonovo Road, Fomboni, Ilha de Moh\u00e9li, Uni\u00e3o das Comores.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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01<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Apresentar a sua queixa\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Para apresentar uma reclama\u00e7\u00e3o \u00e0 empresa, preencha e envie o formul\u00e1rio de reclama\u00e7\u00e3o (clique na hiperliga\u00e7\u00e3o abaixo). A Empresa reserva-se o direito de n\u00e3o aceitar reclama\u00e7\u00f5es apresentadas por qualquer outro meio ou m\u00e9todo (por exemplo, correio eletr\u00f3nico, telefone, etc.). Utilize a seguinte liga\u00e7\u00e3o para aceder ao formul\u00e1rio de reclama\u00e7\u00e3o.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tClique aqui para aceder ao nosso formul\u00e1rio de reclama\u00e7\u00e3o<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Ou contactar: complaints@trade24seven.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Depois de preencher e enviar o seu formul\u00e1rio de reclama\u00e7\u00e3o, o nosso departamento correspondente ir\u00e1 investigar e, eventualmente, entrar em contacto consigo.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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02<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Reconhecimento da queixa\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Acusaremos a rece\u00e7\u00e3o da sua queixa no prazo de cinco (5) dias a contar da rece\u00e7\u00e3o do seu formul\u00e1rio de queixa.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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03<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Tratamento da sua queixa\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tAssim que acusarmos a rece\u00e7\u00e3o da sua queixa, analis\u00e1-la-emos cuidadosamente, investigaremos as circunst\u00e2ncias que envolvem a queixa e tentaremos resolv\u00ea-la sem atrasos indevidos. Envidaremos todos os esfor\u00e7os para investigar a sua queixa e fornecer-lhe o resultado da nossa investiga\u00e7\u00e3o no prazo de seis (6) semanas a contar da data em que nos apresentou a sua queixa. Durante o processo de investiga\u00e7\u00e3o, mant\u00ea-lo-emos informado sobre o processo de tratamento da sua queixa. Um dos nossos funcion\u00e1rios pode contact\u00e1-lo diretamente (incluindo comunica\u00e7\u00e3o por correio eletr\u00f3nico ou telefone) para obter, se necess\u00e1rio, mais esclarecimentos e informa\u00e7\u00f5es sobre a sua queixa. Solicitaremos a sua total coopera\u00e7\u00e3o para acelerar a investiga\u00e7\u00e3o e a poss\u00edvel resolu\u00e7\u00e3o da sua queixa. Caso a sua queixa exija uma investiga\u00e7\u00e3o mais aprofundada e n\u00e3o possamos resolv\u00ea-la no prazo de seis (6) semanas, um dos nossos funcion\u00e1rios voltar\u00e1 a contact\u00e1-lo diretamente (incluindo comunica\u00e7\u00e3o por correio eletr\u00f3nico ou telefone) indicando as causas do atraso e quando \u00e9 prov\u00e1vel que a investiga\u00e7\u00e3o da Empresa esteja conclu\u00edda. Em qualquer caso, fornecer-lhe-emos o resultado da nossa investiga\u00e7\u00e3o o mais tardar um (1) m\u00eas ap\u00f3s a emiss\u00e3o da resposta de deten\u00e7\u00e3o, dependendo da complexidade do caso e da sua coopera\u00e7\u00e3o. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tNote-se que a Empresa considerar\u00e1 a sua queixa como encerrada e cessar\u00e1 a investiga\u00e7\u00e3o relevante no caso de n\u00e3o responder aos nossos funcion\u00e1rios no prazo de seis (6) semanas a contar da data de apresenta\u00e7\u00e3o da sua queixa.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Contactos para apresenta\u00e7\u00e3o de queixas:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tCorreio eletr\u00f3nico\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

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Complaint Procedure Client Complaint Procedure We, Delcamp Global Markets Inc., have adopted this complaint process in order to ensure fair and timely handling of any complaints that could arise from our relationship. The Company is authorized and regulated by the Mwali International Services Authority (M.I.S.A.) of Comoros Island with license number BFX2024041. The company registration […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-561","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/trade24seven.com\/pt\/wp-json\/wp\/v2\/pages\/561","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/trade24seven.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/trade24seven.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/trade24seven.com\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/trade24seven.com\/pt\/wp-json\/wp\/v2\/comments?post=561"}],"version-history":[{"count":0,"href":"https:\/\/trade24seven.com\/pt\/wp-json\/wp\/v2\/pages\/561\/revisions"}],"wp:attachment":[{"href":"https:\/\/trade24seven.com\/pt\/wp-json\/wp\/v2\/media?parent=561"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}