{"id":561,"date":"2024-07-04T15:06:31","date_gmt":"2024-07-04T15:06:31","guid":{"rendered":"http:\/\/63.178.124.224\/?page_id=561"},"modified":"2024-07-17T06:42:26","modified_gmt":"2024-07-17T06:42:26","slug":"complaints","status":"publish","type":"page","link":"https:\/\/trade24seven.com\/my\/complaints\/","title":{"rendered":"Aduan"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"561\" class=\"elementor elementor-561\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8c91db8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8c91db8\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bf114c9\" data-id=\"bf114c9\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-def4b9d elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"def4b9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Prosedur Aduan<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-84cfc4a e-flex e-con-boxed e-con e-parent\" data-id=\"84cfc4a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b5b5f0b e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"b5b5f0b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInLeft&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e3cf23a elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"e3cf23a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"900\" height=\"903\" src=\"https:\/\/trade24seven.com\/wp-content\/uploads\/2024\/07\/Group-1214995.webp\" class=\"attachment-full size-full wp-image-573\" alt=\"\" srcset=\"https:\/\/trade24seven.com\/wp-content\/uploads\/2024\/07\/Group-1214995.webp 900w, https:\/\/trade24seven.com\/wp-content\/uploads\/2024\/07\/Group-1214995-300x300.webp 300w, https:\/\/trade24seven.com\/wp-content\/uploads\/2024\/07\/Group-1214995-150x150.webp 150w, https:\/\/trade24seven.com\/wp-content\/uploads\/2024\/07\/Group-1214995-768x771.webp 768w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-72fd344 e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"72fd344\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInRight&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e0cb20e elementor-widget elementor-widget-heading\" data-id=\"e0cb20e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Prosedur Aduan Pelanggan\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88c0e83 elementor-widget elementor-widget-text-editor\" data-id=\"88c0e83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Kami, Delcamp Global Markets Inc., telah menerima pakai proses aduan ini untuk memastikan pengendalian yang adil dan tepat pada masanya bagi sebarang aduan yang mungkin timbul daripada perhubungan kami. Syarikat ini diberi kuasa dan dikawal oleh Pihak Berkuasa Perkhidmatan Antarabangsa Mwali (MISA) Pulau Comoros dengan nombor lesen BFX2024041. Nombor pendaftaran syarikat ialah HT00324013. Alamat berdaftar Delcamp Global Markets Inc ialah Bonovo Road, Fomboni, Island of Moh\u00e9li, Comoros Union.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f8d5013 e-flex e-con-boxed e-con e-parent\" data-id=\"f8d5013\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3eb51f5 e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"3eb51f5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInRight&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4459895 elementor-widget elementor-widget-heading\" data-id=\"4459895\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">01<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3699345 elementor-widget elementor-widget-heading\" data-id=\"3699345\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Mengemukakan Aduan anda\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83f8f07 elementor-widget elementor-widget-text-editor\" data-id=\"83f8f07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Untuk membuat aduan kepada syarikat, sila isi dan serahkan borang aduan (klik pada pautan di bawah). Sila ambil perhatian bahawa Syarikat berhak untuk tidak menerima aduan yang dikemukakan melalui sebarang cara atau kaedah lain (iaitu E-mel, telefon, dsb.). Gunakan pautan berikut untuk mengakses borang aduan.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-afc3afb elementor-align-center elementor-widget elementor-widget-button\" data-id=\"afc3afb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/my\/complaint-form\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Klik di sini untuk meneruskan ke borang aduan kami<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f54e500 elementor-widget elementor-widget-text-editor\" data-id=\"f54e500\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Atau Hubungi: <a href=\"mailto:complaints@trade24seven.com\">complaints@trade24seven.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6069085 elementor-widget elementor-widget-text-editor\" data-id=\"6069085\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Setelah anda melengkapkan dan menyerahkan borang aduan anda, jabatan kami yang berkaitan akan menyiasat dan mungkin menghubungi anda dengan lebih lanjut dengan sewajarnya.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8ce7be6 e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"8ce7be6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInLeft&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bbee966 elementor-widget elementor-widget-heading\" data-id=\"bbee966\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">02<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b8ac89 elementor-widget elementor-widget-heading\" data-id=\"7b8ac89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Mengakui Aduan anda\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d8646b elementor-widget elementor-widget-text-editor\" data-id=\"9d8646b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Kami akan mengakui penerimaan aduan anda dalam tempoh lima (5) hari dari penerimaan borang aduan anda.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1026d43 e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"1026d43\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInRight&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3ab00ef elementor-widget elementor-widget-heading\" data-id=\"3ab00ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">03<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15c74a7 elementor-widget elementor-widget-heading\" data-id=\"15c74a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Pengendalian Aduan anda\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f9fc4e elementor-widget elementor-widget-text-editor\" data-id=\"5f9fc4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tSebaik sahaja kami mengakui penerimaan aduan anda, kami akan menyemaknya dengan teliti, menyiasat keadaan sekeliling aduan anda dan akan cuba menyelesaikannya tanpa berlengah-lengah. Kami akan berusaha sedaya upaya untuk menyiasat aduan anda dan memberikan anda hasil siasatan kami dalam tempoh enam (6) minggu dari tarikh anda menyerahkan aduan anda kepada kami. Semasa proses penyiasatan, kami akan memaklumkan anda tentang proses pengendalian aduan anda. Salah seorang pegawai kami boleh menghubungi anda secara terus (termasuk komunikasi melalui e-mel atau telefon) untuk mendapatkan, jika perlu, penjelasan dan maklumat lanjut berkaitan aduan anda. Kami akan memerlukan kerjasama penuh anda untuk mempercepatkan penyiasatan dan kemungkinan penyelesaian aduan anda. Sekiranya aduan anda memerlukan siasatan lanjut dan kami tidak dapat menyelesaikannya dalam tempoh enam (6) minggu, salah seorang pegawai kami akan menghubungi anda semula secara terus (termasuk komunikasi melalui e-mel atau telefon) yang menunjukkan punca kelewatan dan bila siasatan Syarikat mungkin akan selesai. Dalam apa jua keadaan, kami akan memberi anda hasil siasatan kami selewat-lewatnya satu (1) bulan dari pengeluaran respons penahanan, bergantung pada kerumitan kes dan kerjasama anda. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf10d25 elementor-widget elementor-widget-text-editor\" data-id=\"bf10d25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tSila ambil perhatian bahawa Syarikat akan menganggap aduan anda sebagai ditutup dan menghentikan siasatan yang berkaitan sekiranya anda gagal memberi maklum balas kepada pegawai kami dalam tempoh enam (6) minggu dari tarikh penyerahan aduan anda.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6953d7e e-flex e-con-boxed e-con e-parent\" data-id=\"6953d7e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-dc90193 e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"dc90193\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInLeft&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc0b11e elementor-widget elementor-widget-heading\" data-id=\"cc0b11e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Butiran Perhubungan untuk Aduan:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a426f35 elementor-view-stacked elementor-shape-square elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"a426f35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-laptop\" viewbox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M624 416H381.54c-.74 19.81-14.71 32-32.74 32H288c-18.69 0-33.02-17.47-32.77-32H16c-8.8 0-16 7.2-16 16v16c0 35.2 28.8 64 64 64h512c35.2 0 64-28.8 64-64v-16c0-8.8-7.2-16-16-16zM576 48c0-26.4-21.6-48-48-48H112C85.6 0 64 21.6 64 48v336h512V48zm-64 272H128V64h384v256z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tlaman web\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\thttps:\/\/trade24seven.com\/\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-538c13b elementor-view-stacked elementor-shape-square elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"538c13b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-envelope-open\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M494.586 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70.563-56.568 5.122-4.116 12.601-3.346 16.778 1.727l15.258 18.526z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tE-mel\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tinfo@trade24seven.com\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a7a745f e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"a7a745f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInRight&quot;,&quot;animation_mobile&quot;:&quot;none&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e754b05 elementor-widget__width-initial elementor-widget elementor-widget-image\" 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Delcamp Global Markets Inc., have adopted this complaint process in order to ensure fair and timely handling of any complaints that could arise from our relationship. The Company is authorized and regulated by the Mwali International Services Authority (M.I.S.A.) of Comoros Island with license number BFX2024041. The company registration [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-561","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/trade24seven.com\/my\/wp-json\/wp\/v2\/pages\/561","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/trade24seven.com\/my\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/trade24seven.com\/my\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/trade24seven.com\/my\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/trade24seven.com\/my\/wp-json\/wp\/v2\/comments?post=561"}],"version-history":[{"count":0,"href":"https:\/\/trade24seven.com\/my\/wp-json\/wp\/v2\/pages\/561\/revisions"}],"wp:attachment":[{"href":"https:\/\/trade24seven.com\/my\/wp-json\/wp\/v2\/media?parent=561"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}