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Complaint Procedure

Client Complaint Procedure

We, Delcamp Global Markets Inc., have adopted this complaint process in order to ensure fair and timely handling of any complaints that could arise from our relationship. The Company is authorized and regulated by the Mwali International Services Authority (M.I.S.A.) of Comoros Island with license number BFX2024041. The company registration number is HT00324013. The registered address of Delcamp Global Markets Inc is Bonovo Road, Fomboni, Island of Mohéli, Comoros Union.

01

Submitting your Complaint

To make a complaint to the company, please fill in and submit the complaint form (click on the link below). Please note that the Company reserves the right not to accept complaints submitted through any other means or methods (i.e. E-mail, telephone, etc.). Use the following link to access the complaint form.

Click here to proceed to our complaint form

Or Contact: [email protected]

Once you have completed and submitted your complaint form, our corresponding department will investigate and possibly reach out to you further accordingly.

02

Acknowledging your Complaint

We will acknowledge the receipt of your complaint within five (5) days from the receipt of your complaint form.

03

Handling of your Complaint

Once we acknowledge receipt of your complaint, we will review it carefully, investigate the circumstances surrounding your complaint and will try to resolve it without undue delay. We shall make every effort to investigate your complaint and provide you with the outcome of our investigation within six (6) weeks from the date you have submitted your complaint to us. During the investigation process, we will keep you updated on the handling process of your complaint. One of our officers may contact you directly (including communication by email or phone) in order to obtain, where needed, further clarifications and information relating to your complaint. We will require your full cooperation in order to expedite the investigation and possible resolution of your complaint. In the event that your complaint requires further investigation and we cannot resolve it within six (6) weeks, one of our officers will contact you again directly (including communication by email or phone) indicating the causes of the delay and when the Company’s investigation is likely to be completed. In any event, we shall provide you with the outcome of our investigation no later than one (1) month from the issuing of the holding response, depending on the complexity of the case and your cooperation.
Please note that the Company shall consider your complaint as closed and cease the relevant investigation in case you fail to respond to our officers within the period of six (6) weeks from the date of the submission of your complaint.

Contact Details for Complaints:

Website

https://trade24seven.com/

Email

[email protected]

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Company Information: Delcamp Global Markets Inc (trade24seven.com) is authorized and regulated by the Mwali International Services Authority (M.I.S.A.) of Comoros Island with license number BFX2024041. The company registration number is HT00324013. The registered address of Delcamp Global Markets Inc is Bonovo Road, Fomboni, Island of Mohéli, Comoros Union.

Regional Restrictions: Delcamp Global Markets Inc does not provide its services to residents of the European Union, Iran, Canada, Iraq, North Korea, or any other jurisdiction where such distribution would be contrary to local laws and regulations.

Paying Agent Information:
Expotential Dynamics Limited is a company incorporated under the laws of Cyprus with registration number HE 463726, and its registered address is Smyrnis 25, Kaimakli, Nicosia, Cyprus 1026. Expotential Dynamics Limited acts as the payment agent for the Company.

Risk Warning: Forex/CFD trading involves significant risk to your invested capital. You may lose all your initial investment. The content on this website is general in nature and reliance on it is at your own risk. Please read and ensure that you fully understand our Risk Disclosure Policy, Terms & Conditions, Privacy Policy, and Complaint Handling Policy.

Copyright 2024 Delcamp Global Markets Inc. All Rights Reserved.

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